Advanced billing and time tracking

Advanced billing and time tracking

Differentiate time tracking - spent and billed time

Accurate and efficient time entries leads to better billing practices and profitability. Magdesk offers a quick and easy way to…

Excellent Customer Support System

Excellent Customer Support System

taking care of our customers

Since customer service is lifeblood of your success, take special care of your customers. Deal with their questions, complaints, suggestions…

Advanced knowledge base for better communication

Advanced knowledge base for better communication

Powerful, yet simple to use

Create unlimited articles and comments and give you customer power to learn and efficiently find information they need.

Automate common operations with automated commands

Automate common operations with automated commands

Don't repeat yourself... Make more of your time

We don't doubt that your agents are eager and ready but sometimes…

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Satisfy Your Clients

Satisfy Your Clients

We are especially proud of the our customer satisfaction level for all of our applications. With members of our excellent technical support who can assist you at any time, even in situations not necessarily connected to our software.

Organize Your Support

Organize Your Support

Things have to be organized in the best way possible. Help your customers and help yourself with Magdesk. Organize your support team with our knowledge base and ticket discussions,  and if you miss some function, feel free to inform us. We'...

Free As A Bird

Free As A Bird

We want to develop great piece of software for all of our customers and will reward every alpha and beta user with free account at least for a year. Isn't that just great? We'll know how to appreciate every single piece of information, every idea, su...

Fanatical Technical Support

We are especially proud of the members of our excellent technical support who can assist you at any time, even in situations not necessarily connected to our software. You can contact us via telephone, email, forum, chat, Facebook page, knowledge bas...

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  1. Helpdesk System
  2. Knowledge Base
  3. Manage Customer Requests
  4. Organize Customers
  5. Customer Service
  6. Brand Your Support

Support accross time zones

Support accross time zones

Magdesk allows you to define your time zone along with your customer's zones. When anybody log in to Magdesk, all data is shown in local time regardless of user's location, city, country or even different continent.

Scale your customer support with multipl…

Scale your customer support with multiple agents

Most of us started their own business alone only with an idea. We help people like us, esspecially startups and wanna be startups to beat the market. If you grow, the smallest problem is to add another agent to Magdesk.

Organize your customer support

Organize your customer support

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Help customers with community forums

Help customers with community forums

Every single question and problem can be trasnfered to forum so other users can see them and decrease helpdesk calls.  

Listen to your customers

Listen to your customers

We're here because of our customer. So are you! So please, read about your customers, help them, and for God sake, listen to their needs and take that into consideration. Since you're our customer, we will listen what you have to say.

No instalation - instant start

No instalation - instant start

No instalation. Servers. Software licences. Infrastructure. Administrators. Only computer, internet, you and your agents. Magdesk is web aplication and all you need to start is valid email address.

Email notifications

Email notifications

Since it's critial to keep agents and users informed about important actions, they can be notified via email or even sms, such as ticket is created, commented or solved, etc. Notifications can be managed via templates and settings.

User roles

User roles

It's important to keep some vital informations private, some settings untouched and with all of that, customer satisfied. We're taking care of information privacy in Magdesk

Billing

Billing

Magdesk, the online customer support software software helps you to calculate the exact amout to be billed. The billing is based on the number of hours spent and the cost/hour of each customer support agent.

Complete helpdesk

Make your staff possible to manage support tickets painlessly and quickly. Emails, phone calls, faxes, web inquiries... Prevent them from getting lost!!! We will help you to route, track and deliver not messages but customer satisfaction!

Dedicated customer portal

Allows your agents and end users to login to your online support portal, submit requests and search knowledge base information.  

Subscriptions

Subscriptions

Users can subscribe to specific categories, articles or to individual users and overall knowledge that they bring to the knowledge base, etc. If you have made ​​certain changes to subscribed articles or other parts of the knowledge base each subscrib...

Quick and Easy search capabilities

Quick and Easy search capabilities

Magdesk contains powerful search for users, organizations, tickets, topics with wide range of search parameters. 

Rate knowledge base articles and answers

Rate knowledge base articles and answers

Every user can vote for some article or comment in knowledge base. Since votes can help your prioritize ideas or maybe award some sucessfull agent for outstanding work, maybe it's time you just do that.

Attachments

Attachments

Each article can be presented visually with attachments that can be granted. The user is able to add an image file, video formats and a variety of links, articles that connect additional help in solving problems or completely resolved and inform the ...

Suggest related knowledgebase articles b…

Suggest related knowledgebase articles before final ticket submission

Magdesk will suggest article to end user or even agent before ticket is submitted to ticket queue, so your user can get answer before reaching you!

Commenting articles and tickets

Commenting articles and tickets

Every user can comment articles and tickets. With this function, every user contribute to community and can improve your services.

Unlimited Categories and Articles

Unlimited Categories and Articles

Neograničen broj kategorija i članaka za sve vaše korisnike. U bazi znanja možete predstaviti novosti u svojim proizvodima, upute za korištenje ili jednostavno razviti diskusiju oko nekog problema ili pitanja.  

Smarter knowledge base

Smarter knowledge base

Baza znanja je jednostavna web aplikacija za unos, organizaciju i pregled unesenog znanja o pojedinim temama. Služi kao centralno mjesto pohrane korporativnog znanja i odgovora na često postavljana pitanja korisnika ili djelatnika. Znatno utječe...

Make your replies in rich text format

Make your replies in rich text format

When you answer your customers request or maybe fellow agent, you can use all rtf format you want with advanced html editors at your disposal. Refresh your correspodence with your clients.

Automate common operations with automate…

Automate common operations with automated commands

We don't doubt that your agents are eager and ready but sometimes (read: often) we accept help of automated system that will conditionally assign or close ticket, send email, etc.

Portal, social networks, email & pho…

Portal, social networks, email & phone

Track and help your customer needs in every place. Regardless of method, phone, email, fax, twitter, facebook etc... It doesen't matter. It's important you're there and you're listening.

Convert forum topics to tickets and vice…

Convert forum topics to tickets and vice versa

User have some problem that makes sense to be visible by others? No problem! Just post it in one of your forums. Or maybe, some user made a comment in forum that you want to open separate ticket?

Using social networks for your ticketing…

Using social networks for your ticketing system

Today, we just have to consider power of social networks. Expand your support capabilities with social networks integration - convert facebook wall posts and tweets into tickets and manage your help desk.

Multiple login possibilities (twitter, f…

Multiple login possibilities (twitter, facebook...)

We enabled your customers to use facebook, twitter or gmail creditentials to login to Magdesk. Each user can choose easiest way to do so. 

Manage customer's contacts and employees…

Manage customer's contacts and employees

Magdesk helps you with all of your contacts and customer multiple accounts. All of the informations can be managed at the same point.

Customers can share and vote for ideas

Customers can share and vote for ideas

Track your customer's opinions and wishes with voting capability. Customers can vote for every article, every post and ticket comment.  

Organization and users social data

Organization and users social data

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Multiple products per organization

Multiple products per organization

It doesen't matter if your customer's organization owns one or more products, build one or more portals, alomost every product belongs to some organization. Exploit that advantage with search capabilities, statistics etc

Organization administrators and roles

Organization administrators and roles

Each user has some set of permissions they can execute in Magdesk. These permissions are called ROLES in Magdesk. Every user can have different role among customers accounts based on their requirements. This feature also enables you to set up organiz...

Speed Up with Canned Responses

Speed Up with Canned Responses

If you have a lot of recurring tickets, Magdesk will help you with rtf canned responses, ticket fields, and predefined texts so you can quickly support your customers.

Track spent and billed time

Track spent and billed time

Track time spent on tickets and solving customer problems. Agents can submit time spend on solving problem and later, admin or billing staff can issue invoice for certain customer.

Encourage your customers

Encourage your customers

If you want to reduce the number of calls to your help deak, inform your customers first to search for their problem solution in forums or knowledge base and then to open new ticket.

Help customers help themselves

Help customers help themselves

It doesen't matter if you use Magdesk or any other customer support software, the goal is only one. Help your customers to get them help themselves.

Organize your customer care

Organize your customer care

Since it's all about customers, Magdesk with support team will help you provide most excellent customer and it is designed to help streamline customer service and support. Since it's fast and accessible way to track communication with customers, do n...

Multiple Languages

Multiple Languages

Your service support can be in any language possible. At the time, we're translating Magdesk to couple languages and if you want your language to be included, just contact us.

Support Anywhere

Hello cloud, goodbye desktop. With Magdesk, you can help your customers from everywhere, from all your devices and we'll take care of your data, backups and security.

Support multiple products

Support multiple products

If your business has multiple products, probably you want to diferentiate requests for each of them. Every product can belong to some organization, organization can have many products, you can filter tickets by product and so on...

Custom domain mapping

Custom domain mapping

Domain mapping feature enables you to configure your own domain with your account on Magdesk support URL. This allow your customers and agents to make and receive requests using URL that belongs to your domain.

Customize portal for your web theme

Customize portal for your web theme

Magdesk can be branded with your business logo, name and URL. This gives your agents and customers somewhat familiar feeling when they visit your help desk portal for their support needs.

Share your ideas with us

Share your ideas with us

Very important part of our job is to grow with you and satisfy your demands. Also, we and you have to build positive relationship with customer. You can help us with that process by suggesting us ideas, improvements, new features etc.

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We support you

We support you

You are our customer, and we will gladly support you with phone, live chat, email and other possible ways. 

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Connect with us

Connect with us

If you have any suggestions for improving our business, the quality of our service or an idea for a new function for our application, we would like you to send us an e-mail. New functions that we estimate as useful for all our clients will be include...

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